Frequently Asked Questions

General admission ticket sales open in October. To secure tickets early, consider joining us as an event Sponsor or Patron. Learn more about our Sponsor and Patron opportunities here.

Private tables are included in several Sponsor and Patron packages, available as early as June (Sponsorships) and July (Jolly Patron Packages). One table includes seating for (8) guests. As with tickets, the best way to secure a table for the event is by registering as an event Sponsor or Patron.

We’re excited to offer our Jolly, Joy, and Jingle packages as Early Access Patron Packages this year! Stay tuned for more information in mid-July with registration details.

For Sponsorships or Patron packages, we kindly request registration by September 1, 2025 in order to be recognized in event materials and to confirm your attendance details before General Admission tickets open in October. Tickets will be available for purchase until the event(s) sell out, and all registrations will close on November 17, 2025. Our Ladies Holiday Luncheon event is always an early sell-out event, so consider securing tables or tickets early through a Sponsor or Patron package. If you'd like to make sure you're on our mailing list for registration updates, please email our Reservations team at gingerbread@cookiesandcastles.com.

Yes! To-Go Kits will be available for purchase in October. Each kit comes with a pre-assembled gingerbread house, icing, and plenty of multi-colored candy for decorating. You may choose to pick up your To-Go Kit(s) on one of our designated pick-up days, or we offer complimentary delivery for orders of ten or more kits.

Yes! Each General Admission ticket includes one complimentary "Standing Guest" ticket for an adult attending. Any additional guests will need to purchase an "Standing Guest Ticket" for the event. Please remember that "Standing Guest" tickets do not include a gingerbread house for decorating or a seat at a table. If you have more questions on how seating works for the event, please feel free to reach out to our Reservations team at gingerbread@cookiesandcastles.com.

Yes, of course. We would be honored to celebrate your loved one and are happy to discuss options for making a gift. Please email our Chairwomen at gingerbread@cookiescandcastles.com.

Your smiling face, some holiday spirit, and creativity! We provide fully assembled gingerbread houses, icing (in a tipped bag for easy decorating), and a “Candy Bar” with a wide assortment of sweet treats. If you have a specific theme in mind for your gingerbread house, outside decorating supplies are permitted. However, we ask that you do not bring hot glue guns or glitter. If you’re bringing a young child, strollers or wagons are discouraged as space is limited for “stroller parking.” The decorating floor gets crowded! There will be valet parking and helpful volunteers once you arrive if you need an extra hand.

If you are attending the Ladies Holiday Luncheon, the attire is festive dressy casual. If you are attending Family Day, festive casual is appropriate. Come dressed for fun and the occasional sticky fingers from lots of sweet treats!

We offer complimentary valet at Ladies Holiday Luncheon and Family Day. The valet stand will be at the main entrance of the hospital. Valet is the easiest way to get in and out of the event, especially when you’re leaving with your decorated houses! Self-parking will also be available.

The weather in Dallas can be unpredictable, and we will do our best to keep all registered supporters informed with any updates closer to the event. In the case of inclement weather where we are unable to hold an event, please consider your purchase as a donation to Cookies & Castles Dallas.